Welcome to Kiran Goodman Coaching.

By accessing or using this website and purchasing any of our services or digital products, you agree to the following Terms and Conditions. Please read them carefully.

1. About Us

This website is operated by Kiran Goodman Coaching.
Business Address: Herington Grove, Brentwood, Essex, CM13 2NW
Email: hello@kirangoodman.com
Website: www.kirangoodman.com

2. Services Offered

We provide coaching services, including one-off sessions, coaching programmes, and downloadable digital content (such as videos, audios, and workbooks).

Please note: Coaching is not therapy, counselling, or mental health advice. If you are experiencing significant psychological distress, please consult a qualified mental health professional.

3. Use of This Website

By using this website, you agree to:

• Use the website only for lawful purposes

• Not attempt to gain unauthorised access to any part of the site or systems

• Not upload or transmit any viruses, malware, or harmful code

4. Payments and Refunds

All services must be paid for in advance unless otherwise agreed in writing. Prices are clearly listed before purchase.

Refunds for coaching sessions or digital products will only be granted at our discretion, and in accordance with the cancellation policy below.

5. Cancellation Policy

To ensure fairness and uphold the quality of service to all clients:

• 48-Hour Notice: Clients must give at least 48 hours’ notice to cancel or reschedule a session without penalty.

• Late Cancellations: Cancellations made with less than 48 hours’ notice will be charged 50% of the session fee.

• Rescheduling: One reschedule is allowed within the same 48-hour notice period without additional fees. Further changes will be subject to the standard cancellation fee.

• No-Shows: Missed appointments without notice will be charged the full session fee.

6. Digital Products

All digital downloads are for personal use only. This includes videos, audios, and workbooks. These may not be copied, shared, resold, or distributed.

Due to the nature of digital content, no refunds are available once access has been granted, unless otherwise required by law.

7. Intellectual Property

All content on this website is the property of Kiran Goodman Coaching. This includes written content, frameworks, visuals, videos, and downloads.

You may not reproduce, share, or use this content for commercial purposes without prior written consent.

8. Disclaimer

Coaching is a personal development process. It is not a substitute for professional mental health care or medical treatment.

While every effort is made to support your growth, no guarantees are made regarding outcomes from coaching sessions or digital materials. Results vary based on individual circumstances and commitment.

9. Limitation of Liability

We are not liable for any direct, indirect, or consequential loss or damage arising from the use of this website or our services.

10. Third-Party Services

We use trusted third-party platforms to support our business, including:

• Stripe and Apple Pay (payment processing)

• Systeme.io (programme delivery and email automation)

• Google Analytics (site tracking and performance)

• MailerLite (email marketing)

• Calendly (appointment booking)

We are not responsible for the policies or practices of these providers.

11. Privacy

Please refer to our Privacy Policy for full details on how we collect and use your personal data in line with UK GDPR.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be handled under the exclusive jurisdiction of the English courts.

13. Contact

If you have any questions about these Terms and Conditions, please contact via email: hello@kirangoodman.com