Privacy Policy

Last updated: 24 June 2025

This privacy policy explains how Kiran Goodman Coaching (“we”, “us”, “our”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to individuals located in the United Kingdom.

Our Contact Details

Name: Kiran Goodman
Address: Herington Grove, Brentwood, Essex, CM13 2NW
Email: hello@kirangoodman.com
Website: www.kirangoodman.com

The Type of Personal Information We Collect

Depending on how you interact with us, we may collect and process the following types of personal data:

Website Visitors:

  • IP address

  • Browser type and version

  • Device and operating system

  • Referring website

  • Pages visited and time spent

  • Location data (if enabled)

When You Use Contact Forms, Quizzes, or Sign-Ups:

  • Name

  • Email address

  • Responses to quiz or survey questions

  • Marketing preferences

When You Make a Purchase or Book a Programme:

  • Name

  • Email address

  • Phone number (if provided)

  • Billing address

  • Payment details (processed via Stripe or Apple Pay)

  • Programme purchased or expressed interest in

  • Notes or preferences shared during onboarding

How We Get the Personal Information and Why We Have It

You directly provide us with most of the data we collect, including when you:

  • Fill in contact forms

  • Complete a quiz or survey

  • Sign up to receive newsletters or blog updates

  • Book a coaching programme or session

  • Access the website via your browser (cookies, analytics tools)

We use your data for the following purposes:

  • To communicate with you (e.g. responding to enquiries or programme interest)

  • To process payments securely

  • To deliver coaching services and digital resources

  • To personalise your experience on our site and services

  • To send relevant emails and marketing content (if you opt-in)

  • To comply with legal and tax obligations

Our Legal Basis for Processing Your Information

Under UK GDPR, the lawful bases we rely on for processing personal data include:

  • Your consent (for newsletter sign-ups, quizzes, marketing)

  • Performance of a contract (to deliver coaching or digital services)

  • Legal obligation (e.g. tax record keeping)

  • Legitimate interest (e.g. website analytics and customer service)

You can withdraw your consent at any time by contacting hello@kirangoodman.com.

Cookies and Analytics

Our website uses cookies and Google Analytics to improve performance and understand visitor behaviour.

Cookies may collect:

  • IP address

  • Device/browser info

  • Time spent on site

  • Pages viewed

You can control or disable cookies through your browser settings. For more info, see allaboutcookies.org.

How We Store and Protect Your Data

We take appropriate steps to protect your data, including:

  • Secure encryption on website forms and payment processors (Stripe, Apple Pay)

  • Access limited to authorised personnel only

  • Data stored within Systeme.io and other secure platforms

  • Regular backups and security monitoring

Your data may be transferred or stored outside the UK (e.g. with MailerLite or Systeme.io). In these cases, we ensure your data is protected with appropriate safeguards.

Third-Party Services We Use

Your data may be processed by trusted third parties who help us deliver our services, including:

  • Stripe – for payment processing

  • Apple Pay – for payments via mobile

  • Systeme.io – for CRM, email and automation

  • Google Analytics – for website tracking

  • MailerLite – for email newsletters

  • Calendly – for booking sessions

We only share data when necessary and never sell your information.

How Long We Keep Your Data

We only retain personal data as long as necessary, including:

  • Up to 6 years for tax, legal, or accounting purposes

  • Until you unsubscribe or request deletion (for marketing or mailing list data)

  • Longer if required for ongoing coaching agreements (with consent)

Your Data Protection Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict how we use your data

  • Withdraw consent at any time

  • Request transfer of your data (data portability)

To make a request, email: hello@kirangoodman.com
We will respond within one month.

How to Complain

If you have concerns about our use of your personal information, please contact us at hello@kirangoodman.com so we can resolve it.

If you're not satisfied, you can contact the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF